Refund and Returns Policy

Thank you for shopping with us! We aim to provide you with high-quality products and excellent service. If you encounter any issues with your purchase, please review our return and refund policy below:

Return Eligibility

  • If the product you received is defective, damaged, or not as described, you are eligible to request a return within 14 days of receiving the item.
  • The product must be in its original condition, including packaging, tags, and any accessories. Items that show signs of use or damage caused by the buyer may not qualify for a return.

Return Process

  1. Contact Us: Email our customer service team within 14 days of receiving the product, providing your order number and details of the issue (including photos if applicable).
  2. Approval: Once your return request is approved, we will provide you with a return shipping address and instructions.
  3. Shipping: The buyer is responsible for return shipping costs unless the issue is due to our error (e.g., wrong item sent).

Refund Policy

  • Refunds will be processed after we receive and inspect the returned item.
  • Approved refunds will be issued to your original payment method within 7-10 business days. Please note that processing times may vary depending on your payment provider.

Important Notes

  • We recommend using a trackable shipping method for returns, as we are not responsible for lost return packages.
  • Returns that do not meet the conditions outlined above may be denied or subject to a restocking fee.

We value your satisfaction and are here to help resolve any issues promptly. If you have any questions about our return and refund policy, please don’t hesitate to reach out to our support team.

Thank you for your understanding and support!